Question 1

What does concierge auto repair mean?

Accepted Answer

It means the service works around you. Instead of dropping your vehicle off and arranging a ride, XKZ comes to your vehicle and performs diagnostics, maintenance or repair on site whenever the job can safely be completed there.

Question 2

Where can you work on my vehicle?

Accepted Answer

Home driveways, apartment parking, workplace lots, and most other safe, legal and appropriate locations where the vehicle can be worked on with enough space around it.

Question 3

Can you work at apartment complexes?

Accepted Answer

Usually yes. Some complexes restrict on-property repair work, so it's worth checking with your property management first. If it isn't allowed, we can often meet at a nearby permitted location.

Question 4

Do you work in parking garages?

Accepted Answer

Sometimes. Low ceilings, tight spaces, lighting and property rules all matter. Tell us where the vehicle is parked and we'll let you know before scheduling.

Question 5

What areas do you serve?

Accepted Answer

Austin and surrounding communities including North Austin, Round Rock, Pflugerville, Cedar Park, Georgetown and Leander. Availability and travel fees may vary by distance.

Question 6

What types of vehicles do you work on?

Accepted Answer

Most common cars, SUVs and light trucks. Some makes, models and specialty vehicles require equipment or shop access that mobile service can't cover — we'll tell you upfront.

Question 7

Can I provide my own parts?

Accepted Answer

In most cases yes. Keep in mind that warranty coverage differs when a customer supplies parts, and extra labor may apply if the part turns out to be incorrect or defective.

Question 8

Can XKZ provide the parts?

Accepted Answer

Yes. We can source parts for the repair, and parts we supply carry the manufacturer's warranty along with our labor policy.

Question 9

What if my car won't start?

Accepted Answer

Start with a no-start diagnostic rather than replacing parts and hoping. We test the battery, starting and charging systems and go from there. This is mobile mechanic service, not towing or emergency roadside rescue.

Question 10

Do you charge a diagnostic fee?

Accepted Answer

Yes. Diagnosis is real work with real equipment and time. The fee is quoted before we schedule so there are no surprises.

Question 11

Can you diagnose a check-engine light?

Accepted Answer

Yes. We scan the vehicle, read live data where relevant, and test the actual system involved instead of reading a code and swapping the first part it points at.

Question 12

Can you perform repairs after diagnosing the vehicle?

Accepted Answer

Often, yes — depending on parts availability, time, location and whether the repair can safely be completed on site. We'll discuss it with you before starting.

Question 13

What happens if my vehicle needs a traditional repair shop?

Accepted Answer

We'll tell you plainly. Some jobs need a lift, specialty equipment or a controlled environment. You'll still walk away knowing what's wrong and what it should take to fix it.

Question 14

Do you perform pre-purchase inspections?

Accepted Answer

Yes. We inspect used vehicles before you buy so you understand the condition and any obvious problems before money changes hands.

Question 15

Can I send pictures before scheduling?

Accepted Answer

Please do. The service request form accepts photos and short videos — dashboard lights, leaks, components, anything you've noticed.

Question 16

Do you offer same-day appointments?

Accepted Answer

Sometimes, depending on the schedule and where you're located. Send a request and we'll tell you the soonest realistic window.

Question 17

How does pricing work?

Accepted Answer

Diagnostics and inspections have a starting price. Repairs are quoted based on the vehicle, the parts required and the complexity of the job. We discuss pricing before additional repair work begins whenever possible.

Frequently Asked Questions